Sales and Marketing · Full-time
Direct employerKey Account Manager
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Role overview
Ecolab is seeking a results-driven Key Account Manager to lead and grow strategic customer relationships within the Institutional business. This role is responsible for managing key customer accounts, driving profitable growth, developing long-term account strategies, and ensuring exceptional customer satisfaction. The successful candidate will partner with cross-functional teams to deliver innovative solutions and create value for both customers and Ecolab. What You’ll Do Develop and maintain strong relationships with key customer stakeholders. Drive new business acquisition and identify opportunities for account growth. * Retain and expand existing customer business through strategic account management.
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- Lead customer planning and account strategy development. * Negotiate contracts, pricing agreements, and commercial terms. * Promote and support innovative Ecolab solutions and digital capabilities. * Ensure customer expectations and service commitments are consistently met. * Manage account profitability and identify opportunities to improve financial performance. * Collaborate with internal teams to execute customer initiatives and resolve issues. * Mentor and support colleagues while sharing market and customer insights. Minimum Qualifications * Bachelor’s degree in business, Marketing, Sales, or a related field. * Proven experience in sales, key account management, or customer relationship management.
- Strong negotiation and contract management skills. * Excellent communication and stakeholder management abilities. * Demonstrated ability to drive sales growth and achieve business objectives. * Strong analytical and financial acumen. * Ability to manage multiple priorities and work effectively in a fast-paced environment. Preferred Qualifications * Experience managing large national, regional, or multi-site customer accounts. * Experience within the hospitality, food service, healthcare, or institutional sectors. * Previous experience in a leadership or mentoring capacity. * Knowledge of solution-based selling and strategic account planning. * Experience working in a matrix organization and collaborating across functions.
- Prior experience with Ecolab products, services, or similar industry solutions. A trusted partner at nearly three million customer locations, Ecolab (NYSE:ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life.
Building on a century of innovation, with an annual sales of $15 billion and more than 48,000 associates, Ecolab delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work. For more Ecolab news and information, visit