Information Technology · Not stated
Direct employerPlatform Engineer (L1 / L2 / Senior PE)
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Job Title: Platform Engineer (L1 / L2 / Senior PE) Job Description Due to our incredible growth, we’re looking for Platform Engineers level 1/ Platform Engineers level 2 / Senior Platform Engineer with the experiences provided in the job description Key Responsibilities: Respond to customer support requests and inquiries via phone, email, and/or ticketing systems. Provide remote troubleshooting and hands-on support for VMware products such as vSphere, vCenter, ESXi, and more. Collect and analyse relevant logs to identify the cause of the issues and provide root cause analysis when possible. Investigate, analyse, and resolve complex technical issues.
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Maintain detailed documentation and linking all technical learnings to existing solutions.
Cooperate effectively with TSEs with other teams & backline team, to reach fast resolution for complex cases. Mentor, coach and assist support team members. For PE (2 ) Conduct technical and knowledge sharing sessions for team members. For Senior PE Requirements Fluent written and verbal communication skills in English. 0-2 years of experience as a Customer Support or relevant position. ( PE1 2-5 years of experience as a Technical Support or relevant position. ( PE 2) 6-10 years of experience as a Technical Support or relevant position. ( Senior PE ) Excellent problem-solving and analytical skills to quickly identify and resolve complex problem.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Ability to Collaborate and work as a team player. Willingness to work flexible shifts. Good customer advocacy and relationship building skills. Solid knowledge with the following topics: Storage concepts & protocols (iSCSI, NFS, FC, and vvol). Ability to perform troubleshooting for network connectivity and performance issues. Linux OS Administration. Windows OS Administration. VMware virtualization vSphere. Familiarity with One or More VMware Products: vSAN, vCD, and vRops. Certifications such as VCP, VCIX, or VCAP are preferred. Location: EGY Cairo - Plot no.
53, North Teseen st building 202 Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled.
Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations.
You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.